These Terms & Conditions apply to wedding planning, wedding coordination, floristry, styling and hire services provided by Ribbons & Rose Ltd (Company No. SC768534).
Please read these terms carefully before making a booking. By confirming a booking and making the required booking payment, you confirm that you have read and accepted these Terms & Conditions.

Quotations & Bookings
To prepare an accurate quotation, please provide as much information as possible at the enquiry stage, including your names, wedding date, venue, approximate guest numbers, requirements, preferred style and budget.
All quotations are subject to availability and are valid for the period stated on the quotation.
Your wedding date is not secured until the required booking payment has been received and written confirmation has been issued by Ribbons & Rose Ltd.
Services, quantities and pricing will be detailed within your individual quotation or booking confirmation.

Booking Payments & Balances
For floristry, styling and combined wedding services, a £250 save the date booking payment is required to secure your wedding date, followed by a payment of 30% of the agreed booking value within six weeks.
The remaining balance must be paid in full no later than four weeks before the wedding date.
For Full Wedding Planning, 50% is payable at the time of booking, with the remaining 50% payable at the agreed midway point of the planning service.
Where a different payment schedule has been agreed in writing for a particular booking, the payment schedule shown on the client’s quotation or invoice will apply.
Payments can be made by bank transfer or payment link. Any applicable payment processing charges will be clearly disclosed before payment.

Changes to Your Booking
We understand that wedding plans can evolve.
Reasonable changes may be requested during the planning process and will be considered subject to availability, preparation already undertaken and any costs already committed.
Final quantities and requirements must be confirmed no later than four weeks before the wedding date.
Requests to add services after this point will be accommodated where reasonably possible and may incur additional charges.
Significant reductions or cancellations of services may be subject to charges reflecting work already completed, goods specifically purchased or ordered, commitments made to third parties and other losses directly resulting from the change.

Cancellation by the Client
All cancellations must be made in writing.
Where a client cancels a booking, Ribbons & Rose Ltd may retain or charge an amount that reasonably reflects losses arising directly from the cancellation. This may include work already undertaken, bespoke materials or flowers purchased or ordered, non recoverable third party costs and loss associated with reserving the wedding date.
Any cancellation charge will take account of costs saved as a result of the cancellation and, where reasonably possible, our ability to mitigate our losses.
Your statutory consumer rights are not affected.

Postponement & Date Changes
If you need to postpone your wedding, please contact us as soon as possible.
Where Ribbons & Rose Ltd is available for the new date, we will make reasonable efforts to transfer your booking.
Any additional costs resulting from the change of date, including supplier price increases, additional staffing, storage or replacement materials, will be discussed with you before being added to your booking.
A change of date is subject to availability and cannot be guaranteed.

Cancellation by Ribbons & Rose Ltd
In the unlikely event that Ribbons & Rose Ltd is unable to provide the contracted services due to circumstances within our control, we will notify you as soon as reasonably possible and discuss the available options.
Where we cancel services and cannot provide a suitable alternative, payments relating to services that will not be provided will be refunded in accordance with your statutory rights.
Nothing within these Terms & Conditions excludes or limits any rights or remedies that cannot lawfully be excluded.

Wedding Planning & Coordination
Our wedding planning and coordination services will be provided according to the level of service specified within your individual booking.
Where Ribbons & Rose Ltd communicates with venues or suppliers on your behalf, those businesses remain independent third parties unless expressly stated otherwise.
We cannot accept responsibility for the acts, omissions, performance or failure of independent suppliers that you contract with directly.
Clients remain responsible for reviewing and entering into their own contracts with third party suppliers unless expressly agreed otherwise in writing.

Floristry
Flowers and foliage are natural and seasonal products. While we will always work towards the agreed colour palette, style and overall design, exact varieties cannot always be guaranteed.
Where a particular flower or foliage is unavailable, unsuitable or does not meet our quality standards, we may substitute it with an appropriate alternative of a similar style, colour and value while maintaining the overall agreed design.
Once flowers have been delivered or installed, Ribbons & Rose Ltd cannot be responsible for deterioration caused by heat, weather conditions, lack of water, venue conditions, handling by other persons or circumstances outside our reasonable control.

Styling, Hire Items & Equipment
Any items supplied on a hire basis remain the property of Ribbons & Rose Ltd.
Hire items must not be moved, altered, attached to, dismantled or used for any purpose other than that agreed without permission from Ribbons & Rose Ltd.
Where applicable, a £500 refundable security deposit may be required. Larger or higher value installations may require a higher deposit, which will be confirmed during the quotation process.
Following collection and inspection of the hired items, the security deposit will normally be returned within 72 hours, provided there is no loss or damage beyond reasonable wear and tear.
Where the cost of loss or damage exceeds the security deposit, the client will be responsible for the reasonable replacement or repair costs.

Venue Access & Set Up
The client is responsible for ensuring that Ribbons & Rose Ltd has suitable access to the venue at the agreed time and that the venue has approved the planned installations and styling.
Set up times vary according to the scale and complexity of the wedding.
Once our team begins setting up, we ask that our working area, tools and equipment are left undisturbed until installation is complete.
If venue restrictions, late access, incorrect information or circumstances outside our reasonable control prevent us from completing the agreed installation, we will make reasonable efforts to adapt the design where possible.
Additional work or services requested on the wedding day that were not included within the agreed booking may incur an additional charge.

Travel & Parking
Travel, accommodation, parking and other location related costs may apply depending on the wedding venue and requirements.
Any known charges will be discussed during the quotation process or communicated as soon as reasonably practicable if they arise later.

Photography & Marketing
Ribbons & Rose Ltd may photograph and film its own floral designs, styling and installations for portfolio, website and social media purposes.
Where photographs contain identifiable clients or guests, we will respect any privacy preferences communicated to us.
We may also request permission to use professional photographs supplied by your wedding photographer. Use of third party professional photography will be subject to the photographer’s copyright and any permissions required.
Where appropriate, the photographer will be credited.