Terms & Conditions
All enquiries must be made by filling out our contact for on the website. To get an accurate quote please give as much information about your wedding at first contact such as name, email address, style of wedding, requirements, venue location, date, numbers of guests and budget. Once we checked our availability we will then move forward with options and pricing by sending you our PDF brochure.
We are a wedding styling and floristry company. We offer packages, we do not hire out single hire items.
Packages can be tailored to meet your needs. If you wish to go ahead with your booking a £200 save the date deposit will be required to secure the booking. This is payable by bank transfer or payment link (payment links have an addition 3%). Once your deposit is paid you will receive your receipt and booking confirmation by email within the following 24 hours. We will then schedule a site visit to make a styling plan and work out the logistics. Once we have firmed your booking, we require a 30% deposit minus the £200 save the date deposit. The outstanding balance should be paid the 4 weeks before your event.
All hires are for 24hours, please bare this in mind when arranging set up time. A standard set will take approximately 4 hours, larger events will naturally take longer. This will be determined with the quote. Hire starts from when the setup is complete. Our minimum spends for 2024 is £1500, 2025 is £2000 & 2026 is £2500.
Once your booking is firmed and your 30% deposit is paid items and services cannot be removed or cancelled from your booking. Items can be added up until the last 4 weeks when final invoice is sent. Numbers must be finalised at this point, after invoice is sent out adjustments cannot be made.
A £200 security deposit is required with all bookings. This is to be paid at the same time as the final balance. We will not go ahead with the booking without the security deposit. Larger events will have a larger security deposit, this will be determined at the quote stage.
Security deposit will be returned 24 hours after collection provided there is no damage to the props. General wear and tear are expected. We are aware that accidents happen, we have them too. Miss uses and disregard to the equipment will result in loss of deposit.
Glass breakage is charged at £1.50 a glass.
Things that will result in loss of security deposit. If the loss of equipment/props is higher than the security deposit paid, an invoice will be issued for the outstanding balance. The invoice must be paid within 2 weeks of being issued.
Travel and parking costs may be added to your booking depending on wedding venue location. This will be discussed at quote stage.
We do not take responsibility for any subcontracted suppliers booked for your wedding.
Once we have completed our set, it must not be moved or adjusted.
We don’t allow anything to be attached to our equipment especially our backdrops. If you wish to have something attached, please request a member of staff to do so.
If we are left to complete extra jobs/ services that have not been booked and paid for or previously agreed, an invoice will be issued for the extra services provided. Our priority is to ensure that your wedding day is set up and executed to the highest standards possible.
If we arrive and the set-up can’t be executed correctly, not only will there be a loss of security deposit. The customer will also lose up to 75% of their payment. As this is used for fuel, stock staff wages and any other services subcontracted from other companies. Every event is individual and takes weeks to prepare for.
We do not offer a refund of deposit if event is cancelled unless the event must be cancelled due to government restrictions. As the deposit is used to purchase any stock required for the event. We do however offer a date change providing it is 4 weeks prior to the original event date.
Changes to the booking are not permitted after 4 weeks prior to the event. Deposits are used to buy the extras needed for each individual wedding.
We have a tight schedule and set routine when setting for our weddings. We kindly ask to be left to our job until the agreed set up finish time. We normally require access to electricity and hot water for final cleaning. We ask that none of our tools and equipment be used or moved.
Our set up is only complete when we have taken our photos and videos. No items must be added to our set ups until they are complete.
All photography and videos taken of styling in venues and homes remain to intellectual property of Ribbons & Rose Ltd and may be showcased on several social media platforms for marketing purposes. Upon booking you are agreeing to exclusive use of material by Ribbons & Rose Ltd unless otherwise requested prior to settling your invoice. We require full access to your professional photography album. We will use the photos to showcase our work for marketing purposes. Please ensure that your chosen photographer is agrees with this before booking. Photographer with be credited when possible.
Feedback and reviews
Feedback is always welcomed even if it’s not positive. If you experience any problems, we need to know about to fix it, to enable us to provide the best possible service. Once your wedding is over and we have collected the props, we will send a link to our google review. We appreciate your time to give us a review for future customers to read.
As each wedding is individual and no two are ever the same, we put a lot of time and effort into getting everything right. We love to see the customers photos and videos as it gives us a great amount of satisfaction seeing the reactions from the guests. This however is up to your discretion.